Return, Refund & Exchange ( September 2021)

Customer Sastifaction

At Babydino, your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below.

For more information please read more below.

Important:

  • All Sales are Final. 
  • No cash refund except for no-stock item(s) . Refund process will take within 30 days.
  • No cash refund on any defective items. We will do exchange only.
  • No refund on issue for example on situations : change of mind or just don't like the item. But, we are willing to help on you on exchange.
  • No refund on parcel bounce back to us. We do only store credit
  • No cash refund on not suitable, not match, change mind situation
  • All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable.
  • Customers can return damaged/wrong/faulty items within 5 days of receipt date for a refund of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.
  • Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.
  • In all cases, the items returned must be in their original condition, UNWORN, UNALTERED, UNWASHED, UN-IRONED with all the tags and the original packaging. The goods will be inspected once received.
  • The goods are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid damages. This include the boxes, packaging and tags. Babydino is not responsible for any items that are returned with damage.
  • Shipping charges are to be borne by the sender
  • Babydino will not be responsible on missing parcel / lateness / return back due to third party delivery partner. However we will help you on the process to track and enquire on your parcel.
  • Babydino recommends you use a postal service that insures you for the value of the goods you are returning and obtain a proof of posting.

What if I received a damaged?

Firstly, we apologise if the products received was damaged.

1.Please email us using the contact us form or email us at babydinomy@gmail.com as soon as possible.
2. Replacement must be informed as soon as possible within 3 days after receiving.
3. NO REFUND. Only exchange, this is to avoid worn item returns and want a money back.
4. Customer can request for an exchange with any of the items available only with same value or higher.
5. Customer needs to send a picture of the faulty items. Upon receiving the item, inspection will be made.

What if I accidentally paid more than once?

It is important that customer do not click the pay button twice even when the browser is not responding. It is best to refresh or cancel the transaction and begin again.


1. Please email us using the contact form as soon as possible, or email babydinomy@gmail.com
2. Provide us with your order number.
3. You may choose to have the amount refunded (charges may apply)
4. Customers are to bear any bank charges due to money transfer between banks
5. Full refund will be made

If requested by customer, we will refund the monetary value of goods returned to us based on these conditions :

  • 10% of the returned item(s) price will be deducted for handling fee IF the parcel has been sent out.
  •  6% of the returned item(s) price will be deducted for handling fee IF the parcel has NOT been sent out.
  • Customers are to bear any bank charges due to money transfer between banks. 
  • Refund process will take within 30 days.


Issue on color resolution / pattern

We have made every effort to display, as accurately as possible, the colors of our products that appear on our website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. The position of pattern/design may vary slightly from what you see (example : the position of the flowers may be at different places). If you have any doubt on our products, please make your purchase directly from our boutiques to avoid disappointment.

* Currently there is no return policy for 'change of mind' situation.

Repeated Returns

We offer a flexible return policy to make your online shopping experience a pleasant one. We do monitor the number of returns made by our customers, and continued returns will be flagged and potentially lead to the suspension of your https://babydino.easy.co/ account